Delays beyond 48 hours are possible if the item(s) ordered requires fabrication. Any significant delays are communicated to the customer as soon as possible.
Great care is taken to ensure your order arrives safe and completely in-tact. We package our products in a manner that has proven VERY successful since 2002. It is EXTREMELY rare for any item we ship to arrive damaged. There are, however, occasions outside of our control where packages get lost or damaged in transit. If your order fails to arrive or is damaged, please contact us immediately so we can assess the situation and come up with the appropriate solution.
US Shipping Addresses
International Shipping Addresses
Please note that International Shipments utilize postal service providers outside of our control and we have no way of qualifying their reliability. As such, ALL INTERNATIONAL SHIPMENTS ARE AT THE BUYER'S OWN RISK. None of our International shipping options include tracking numbers.
UNDER NO CIRCUMSTANCES WILL WE REFUND OR RESHIP AN INTERNATIONAL ORDER UNLESS 3 FULL WEEKS OF NON-DELIVERY HAS ELAPSED SINCE THE ORIGINAL SHIPMENT DATE. We have seen some frivolous claims in the past that have forced us to enforce this policy.We add about on top of actual shipping costs to cover packaging supplies. Seriously folks, if you can find something cheaper than the USPS, I'm all ears...
Custom Shipping Services
If shipping services are required other than those listed above and offered at checkout, please contact us with your request.